Shipping policy
Shipping Policy
Last updated: September 13, 2026
Thank you for shopping with us. We’re committed to making your experience as smooth as possible, from checkout to delivery. Please review our shipping policy below for information about processing times, delivery, tracking, and more.
Order Processing
Orders are typically processed within [1–3 business days] after your order is placed.
Orders placed on weekends or holidays will begin processing on the next business day. During high-volume periods, product launches, or holidays, processing may take slightly longer.
Once your order has shipped, you’ll receive a confirmation email with tracking information when available.
Shipping Destinations
We currently ship to customers within the United States.
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
Estimated Delivery Times
After your order has been processed, estimated delivery is:
United States: [5–10 business days]
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, holidays, customs processing, or other circumstances outside our control.
Shipping Rates
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
If you offer free shipping, replace the paragraph above with:
We offer FREE standard shipping on all U.S. orders [or “orders over $50”].
Any available expedited or alternative shipping options will be displayed at checkout.
Order Tracking
When tracking is available, you’ll receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to update after your shipping confirmation is sent.
Multiple Packages
Some orders may be shipped in separate packages due to product availability or fulfillment locations.
If your order arrives in multiple shipments, you may receive separate tracking information for each package. You will not be charged additional shipping fees solely because your order is split into multiple shipments.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at contact@brewmoka.shop.
We’ll do our best to update the address before fulfillment begins, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package is still in transit beyond the estimated delivery window, please contact us at contact@brewmoka.shop and we’ll help you investigate.
If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and with the shipping carrier first.
If you still cannot locate your package, contact us and we’ll review the situation with you.
Damaged Items
If your order arrives damaged, please contact us at contact@brewmoka.shop as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We’ll review the issue and provide the appropriate next steps.
Order Changes & Cancellations
If you need to change or cancel your order, contact us as soon as possible at contact@brewmoka.shop.
We’ll do our best to accommodate your request, but once an order has entered fulfillment or has shipped, we may no longer be able to modify or cancel it.
Returns
Shipping and delivery issues are separate from product returns.
For information about returns, exchanges, eligibility, and refunds, please review our Return & Refund Policy.
Contact Us
If you have any questions about shipping or your order, contact us at:
Email: contact@brewmoka.shop
Business Name: Brew Moka
Our customer support team will be happy to assist you.